Delivery, Loyalty, & Pickup Terms
DELIVERY TERMS
Delivery from this site is currently fulfilled by Doordash, not on-site restaurant staff. Delivery issues should be directed to Doordash customer support as our staff are unable to resolve issues on your behalf.
Delivery radius is approximately 10 miles, but exact radius is ultimately determined by Doordash based on real-time driving conditions and driver availability. Our staff cannot change the radius and it is set based on network fees and our current order minimum/maximum and processing fee structure.
Drivers will prioritize orders based on your gratuity because they are independent contractors and not required by Doordash to complete drops in any order. To protect you against slow delivery, we suggest gratuity of at least 15% - of which the driver receives the full amount. Reducing the percentage will waive your eligibility for a refund or cancellation in the event of delays - you will be asked to pickup your completed order.
Why does my driver tip determine my eligibility for a refund from your restaurant for delivery issues? Food delivery is an expensive service because it requires on-demand drivers who typically complete single orders in 30 minute spans. As a result of this cost, Doordash does not refund all the network fees we pay on your behalf for cancellations or delays once a driver assignment has been made or after a driver has picked up your order. These network fees can be as much as $12 per order and, therefore, we must pass these costs along to consumers in the event they share responsibility (including providing sub-standard gratuity or incorrect address) for driver no-show or delivery drop problems. If you want to save gratuity costs, we recommend utilizing our pickup platform as there are no gratuity expectation requirements for pickups.
"Delivery incomplete" or "missing item" fraud is actively monitored. Please be aware making a false report of this nature is a financial crime and is legally actionable in the same way as "dine-and-dash" for those who physically walk out on their tab. We know mistakes happen and make necessary adjustments when legitimate order mistakes have occurred. However, we've unfortunately found many of these reports are ultimately fraudulent. Therefore, all takeout and delivery orders are filmed as they are checked and packaged by a two-camera system in full-HD for accuracy verification. In the event a user report is determined to be fraudulent by video evidence, we will refuse to refund and also report the user's claim (along with the video file serving as proof) to Postmates, Doordash, Grubhub, or UberEats depending on the platform the financial crime was committed on. The applicable platform will flag user accounts for manual review and block users from the platform after multiple reports. A ~$10 meal is not worth potential jail time.
Special requests are requests, not guarantees. Refunds are not given for special instructions that are not followed because they are, by nature, requests. If a specific request is of the utmost importance, we recommend utilizing our 10% off pickup platform and manually checking the order upon arrival.
Special requests for upcharge items won't be included. The order platform will not allow us to add upcharges to your ticket once received. Requests for additions (including extra cornbread), extra meat, extra sides, etc. will therefore not be included. Additional meat may be added in the "a la carte" section of the "Our Favorites" category and single sides, including cornbread, in the "Scratch Made Fixins" category. We cannot include every possible ordering preference on our online menu, if you have an unusual request - please call-in your order at 336-226-0791 so we can manually enter your order.
Refunds are not given for taste preferences. We're sorry you don't prefer our preparation style of a given item, and we want you to find something else you like on our menu. At our discretion, we may provide a unique code for a credit on a future purchase. As these are good-faith customer retention credits, the code will be invalidated regardless of described expiration date (typically 3 months) in the event you behave in a bad-faith manner (such as posting disparaging comments on social media) or verbally assault our staff in-person, over email, or over phone.
Cornbread is considered a complimentary inclusion on entrees and meal kits. Therefore, it carries no refund value if it is not included in your meal (refunds can be given for missing cornbread that was added an extra fixin'). Our cornbread is entirely homemade and during busy periods will occasionally will run out. While we make every effort to provide a replacement, such as biscuit topping from our chicken pie or toast, in these rare events, we will not make an order adjustment.
By ordering delivery, you are agreeing to the above terms. These terms may be changed at any time without notice.
PICKUP TERMS
Why can I not use cash online? You can if you walk-in or call-in. We previously allowed cash pickups but found them cumbersome as the orders could not be placed in a prepaid pickup area to minimize labor needs. We also found individuals would place orders and either not pick them up or forget and demand they be remade. By prepaying, we trust guests remember their order and improve our operations at the same time.
"Delivery incomplete" or "missing item" fraud is actively monitored. We know mistakes happen and make necessary adjustments when legitimate order mistakes have occurred. However, we've unfortunately found many of these reports are ultimately fraudulent. Therefore, all takeout and delivery orders are filmed as they are checked and packaged by a two-camera system in full HD for accuracy verification in the event of error reports. In the event a user report is determined to be fraudulent by video evidence, we will refuse to refund and also report the user's claim (along with the video file serving as absolute proof) to Postmates, Doordash, Grubhub, and UberEats depending on the platform the financial crime was committed on. The applicable platform will flag user accounts for manual review and block users from the platform after multiple reports.
Special requests are requests, not guarantees. Refunds are not given for special instructions that are not followed because they are, by nature, requests. If a specific request is of the utmost importance, we recommend utilizing our pickup platform and manually checking the order upon arrival.
Special requests for upcharge items won't be included. The order platform will not allow us to add upcharges to your ticket once received. Requests for additions (including extra cornbread), extra meat, extra sides, etc. will therefore not be included. Additional meat may be added in the "a la carte" section of the "Our Favorites" category and single sides, including cornbread, in the "Scratch Made Fixins" category. We cannot include every possible ordering preference on our online menu, if you have an unusual request - please call-in your order at 336-226-0791 so we can manually enter your order.
No refunds are given. All sales are final. At our discretion, we may provide a unique code for a credit on a future purchase. These requests must be made to management in writing via our website's contact portal or directly at iagrestaurants@gmail.com. It will be our sole discretion to issue these codes, the value of these codes, or not issue a code at all. In the event a code is granted, as these are good-faith customer retention credits, the code will be invalidated regardless of described expiration date (typically 3 months) in the event you behave in a bad-faith manner such as posting disparaging comments on social media or verbally assault our staff in-person, over email, or over phone or filing a chargeback with your card issuers. Badgering or abusive behavior toward our staff who are not empowered to give credits will result in police action and permanent ban.
That means no refunds are not given for taste preferences. We're sorry you don't prefer our preparation style of a given item, and we want you to find something else you like on our menu. At our discretion, we may provide a unique code for a credit on a future purchase if you request so in writing via our contact portal or directly at iagrestaurants@gmail.com. As these are good-faith customer retention credits, the code will be invalidated regardless of described expiration date (typically 3 months) in the event you behave in a bad-faith manner such as posting disparaging comments on social media or verbally assault our staff in-person, over email, or over phone or filing a chargeback with your card issuers. Chargebacks are subject to additional policy below, including our right to criminally indict you.
Chargebacks are criminally actionable and we will criminally charge and/or sue you. We have done so multiple times. By completing a purchase, you are agreeing to these terms of sale. Furthermore, you are required by the Federal Trade Commission under the Fair Credit Reporting Act to contact merchants first regarding charge disputes. Failure to do so in the manner we have clearly outlined above for payment disputes constitutes criminal wire fraud. Nevertheless abusing your card issuer's ability "chargeback" an order you placed to secure free meal(s) is a form of theft and fraud that we can, and will, take criminal action against you for if your bank does not return the funds. We will first contact you to rescind the chargeback and if you do not reply or do not rescind, please be aware you will be considered as having stolen your meal and will no longer be welcome in our business. We will block your card, email address, IP address, phone number, and any other contact method to block you from future orders. We will also consider you as trespassing and notify the local police if you visit in-person to circumvent our blocks. We will also impose a chargeback service fee that will be mailed to your home address. If you order a meal, expect to pay for your meal. If you cannot afford it, do not purchase it.
Cornbread is considered a complimentary inclusion on entrees and meal kits. Therefore carries no refund value if it is not included in your meal (refunds can be given for missing cornbread that was added an extra fixin). Our cornbread is entirely homemade and during busy periods will occasionally will run out. While we make every effort to provide a replacement, such as biscuit topping from our chicken pie or toast, in these rare events, we will not make an order adjustment.