Delivery, Loyalty, & Pickup Terms 

DELIVERY TERMS

Delivery from this site is currently fulfilled by Postmates, not on-site restaurant staff. Delivery issues should be directed to (866) 570-6466 as our staff is unable to resolve Postmates network related issues on your behalf.

Delivery radius is approximately 3 miles, but exact radius is ultimately determined by Postmates based on real-time driving conditions and driver availability. Our staff cannot change the radius and it is set based on network fees and our current order minimum/maximum and processing fee structure.

If you cancel your order after a driver assignment has been made, we will charge a $5 cancellation fee because this is what Postmates charges us for order cancellations after driver assignments have been made. 

 

Drivers will prioritize orders based on your gratuity because they are independent contractors and not required by Postmates to complete drops in any order. Our subsidized $4.99 fee and $0 delivery fee with $30+ promotions only cover Postmates network fees on your behalf, not driver pay. To protect you against slow delivery, we have preset gratuity to 15% of which the driver receives the full amount. Reducing the percentage will waive your eligibility for a refund or cancellation in the event of delays - you will be asked to pickup your completed order.

Why does my driver tip determine my eligibility for a refund from your restaurant for delivery issues? Food delivery is an expensive service because it requires on-demand drivers who typically complete single orders in 30 minute spans. As a result of this cost, Postmates does not refund all the network fees we pay on your behalf for cancellations or delays once a driver assignment has been made or after a driver has picked up your order. These network fees can be as much as $12 per order and, therefore, we must pass these costs along to consumers in the event they share responsibility (including providing sub-standard gratuity or incorrect address) for driver no-show or delivery drop problems. If you want to save gratuity costs, we recommend utilizing our 10% off pickup platform as there are no gratuity expectation requirements for pickups.

 

"Delivery incomplete" or "missing item" fraud is actively monitored. Please be aware making a false report of this nature is a financial crime and is legally actionable in the same way as "dine-and-dash" for those who physically walk out on their tab. We know mistakes happen and make necessary adjustments when legitimate order mistakes have occurred. However, we've unfortunately found many of these reports are ultimately fraudulent. Therefore, all takeout and delivery orders are filmed as they are checked and packaged by a two-camera system in full-HD for accuracy verification. In the event a user report is determined to be fraudulent by video evidence, we will refuse to refund and also report the user's claim (along with the video file serving as proof) to Postmates, Doordash, Grubhub, or UberEats depending on the platform the financial crime was committed on. The applicable platform will flag user accounts for manual review and block users from the platform after multiple reports. A ~$10 meal is not worth potential jail time. 

 

Special requests are requests, not guarantees. Refunds are not given for special instructions that are not followed because they are, by nature, requests. If a specific request is of the utmost importance, we recommend utilizing our 10% off pickup platform and manually checking the order upon arrival.

 

Special requests for upcharge items won't be included. The order platform will not allow us to add upcharges to your ticket once received. Requests for additions (including extra cornbread), extra meat, extra sides, etc. will therefore not be included. Additional meat may be added in the "a la carte" section of the "Our Favorites" category and single sides, including cornbread, in the "Scratch Made Fixins" category. We cannot include every possible ordering preference on our online menu, if you have an unusual request - please call-in your order at 336-226-0791 so we can manually enter your order. Please note call-in and walk-in orders are not eligible for the 10% off pickup promotion. 

Refunds are not given for taste preferences. We're sorry you don't prefer our preparation style of a given item, and we want you to find something else you like on our menu. At our discretion, we may provide a unique code for a credit on a future purchase. As these are good-faith customer retention credits, the code will be invalidated regardless of described expiration date (typically 3 months) in the event you behave in a bad-faith manner (such as posting disparaging comments on social media) or verbally assault our staff in-person, over email, or over phone. 

 

Cornbread is considered a complimentary inclusion on entrees and meal kits. Therefore, it carries no refund value if it is not included in your meal (refunds can be given for missing cornbread that was added an extra fixin'). Our cornbread is entirely homemade and during busy periods will occasionally will run out. While we make every effort to provide a replacement, such as biscuit topping from our chicken pie or toast, in these rare events, we will not make an order adjustment. 

 

By ordering delivery, you are agreeing to the above terms. These terms may be changed at any time without notice. 

LOYALTY TERMS

Loyalty points are exclusive to online ordering at our website. This includes any link made from a website with the master URL starting with www.itsallgoodrestaurants.com (including /order, /pickup, /delivery, and specialized social media promotional links that direct you to a specific product). Orders placed outside of our website, including those on third-parties such as (but not limited to) Grubhub, Doordash, UberEats, Postmates, and EZCater, phone-in, dine-in, or walk-in takeout do not accrue loyalty points. 

Why are they exclusive to your website? Online ordering is the most efficient order fulfillment process for us. We are therefore able to pass along some of those labor-saving benefits to you in the form of loyalty points and subsequent rewards. We do not process the transactions of third-parties and therefore have no control over transactions made on those platforms. 

Points carry no monetary value. You cannot redeem rewards for cash. 

Points valuation may change as we adapt the program. Your existing point balance will stay the same within the expiration window, but reward values may change. We also may host bonus point events during specific time windows. 

We cannot retroactively apply points to a purchase if you forgot to redeem a reward. You will have to wait until your next purchase. 

We cannot retroactively apply points to your account. Make sure to use your phone number to accrue points. 

Points expire in 3 months. Expirations are entirely automated and our staff has no power to override it. 

 

There are additional limitations imposed by the functionality of the provider platform. We cannot circumvent these limitations under the platform hosting our loyalty program makes their own changes. While we apologize for the inconvenience, there is nothing we can do in these situations. 

The program may be terminated at any time without notification as we make decisions regarding the viability of the program. 

PICKUP TERMS

PICKUPSAVES discount may be stopped at any time and is exclusive to pickup orders placed on our website. This includes any link made from a website with the master URL starting with www.itsallgoodrestaurants.com (including /order, /pickup, /delivery, and specialized social media promotional links that direct you to a specific product). Phone-in and walk-in takeout does not qualify. 

Why does PICKUPSAVES not work on delivery? Delivery is already "discounted" in the form of subsidizing Postmates network fees on your behalf. Delivery is an otherwise expensive service and we can provide no further discounts. 

Why does PICKUPSAVES not work in-store? Online takeout is the most efficient order fulfillment process for us and we therefore offer the PICKUPSAVES promotion to encourage guests to order online and pass along some of the efficiency improvements online ordering provides.  

Why can I not use cash? You can if you walk-in or call-in. We previously allowed cash pickups but found them cumbersome as the orders could not be placed in a prepaid pickup area to minimize labor needs. We also found individuals would place orders and either not pick them up or forget and demand they be remade. By prepaying, we trust guests remember their order and improve our operations at the same time. 

"Delivery incomplete" or "missing item" fraud is actively monitored. We know mistakes happen and make necessary adjustments when legitimate order mistakes have occurred. However, we've unfortunately found many of these reports are ultimately fraudulent. Therefore, all takeout and delivery orders are filmed as they are checked and packaged by a two-camera system in full HD for accuracy verification in the event of error reports. In the event a user report is determined to be fraudulent by video evidence, we will refuse to refund and also report the user's claim (along with the video file serving as absolute proof) to Postmates, Doordash, Grubhub, and UberEats depending on the platform the financial crime was committed on. The applicable platform will flag user accounts for manual review and block users from the platform after multiple reports.

 

Special requests are requests, not guarantees. Refunds are not given for special instructions that are not followed because they are, by nature, requests. If a specific request is of the utmost importance, we recommend utilizing our 10% off pickup platform and manually checking the order upon arrival.

 

Special requests for upcharge items won't be included. The order platform will not allow us to add upcharges to your ticket once received. Requests for additions (including extra cornbread), extra meat, extra sides, etc. will therefore not be included. Additional meat may be added in the "a la carte" section of the "Our Favorites" category and single sides, including cornbread, in the "Scratch Made Fixins" category. We cannot include every possible ordering preference on our online menu, if you have an unusual request - please call-in your order at 336-226-0791 so we can manually enter your order. Please note call-in and walk-in orders are not eligible for the 10% off pickup promotion. 

Refunds are not given for taste preferences. We're sorry you don't prefer our preparation style of a given item, and we want you to find something else you like on our menu. At our discretion, we may provide a unique code for a credit on a future purchase. As these are good-faith customer retention credits, the code will be invalidated regardless of described expiration date (typically 3 months) in the event you behave in a bad-faith manner (such as posting disparaging comments on social media) or verbally assault our staff in-person, over email, or over phone. 

 

Cornbread is considered a complimentary inclusion on entrees and meal kits. Therefore carries no refund value if it is not included in your meal (refunds can be given for missing cornbread that was added an extra fixin). Our cornbread is entirely homemade and during busy periods will occasionally will run out. While we make every effort to provide a replacement, such as biscuit topping from our chicken pie or toast, in these rare events, we will not make an order adjustment. 

 

 

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